Frequently asked questions

You can upload them for review. Simple improvements, such as adjusting brightness and contrast, are included in your package. We normally check your photos within one business day after payment. If a photo cannot be used as it is but we think restoration could help, we’ll contact you and offer this as an additional paid service. We’ll agree the price with you before doing the restoration. If needed, we may ask for a replacement. Production time starts once the required materials are approved.

Yes. You can mix them in one video. We’ll adapt the layout to your chosen video format while keeping important parts of each photo visible. Black-and-white photos can stay black and white.

Yes. We can use scans or photos taken with your phone of printed photographs, as long as the images are not too small or blurry. We’ll check your photos before production and let you know if any need replacing.

Yes. Your photos can include family, friends and groups; the video does not have to feature only one person or couple.

You can submit them, but original files are preferable because messaging and social platforms may reduce image quality. Send the clearest version you have. We’ll review it and ask for a better copy if needed.

Basic adjustments, such as brightness and contrast, are included. Restoration of damaged photos is not included in the package. If you’d like a photo restored, mention it in your order notes. We’ll review whether it’s possible and tell you the additional price before doing the work.

We choose movement that suits each photo and helps keep the people recognizable. We and the AI tools find an approach for each image, so we can’t promise the same movement or animation across all photos, or that every person or object will move. If someone is especially important, identify them clearly in your order notes so we can take that into account.

Yes. Identify those photos in your order notes and we’ll include them as still images instead of animating them.

Yes. Tell us the mood you have in mind in your order notes. We’ll use it to guide the editing within the style and scope of your package. If your request needs additional work, we’ll contact you before agreeing any extra cost.

We normally review your materials within one business day after payment, before production starts. If a photo appears unsuitable, we’ll contact you to discuss a replacement or another way to proceed. If an animation problem only becomes apparent during production, we’ll contact you then. We’ll discuss the available options and agree how to proceed. Any refund will be handled in accordance with applicable Israeli law.

Yes. Upload photos and videos together, choose the start and end time of each video clip, and arrange the photos and clips in your preferred order. Each selected clip counts as one photo for pricing. Videos can be up to 500 MB each, with 2 GB total uploads per order. There is no duration limit.

The standard order includes one music selection. If you’d like several songs, describe your request in the order notes. We’ll review it and contact you about feasibility and any extra cost before doing the additional work.

You can describe your preferred section of the song and where you’d like it to play in the order notes. We’ll review your request and let you know if anything needs adjusting.

Your order includes one chosen format. If you need both, mention it in the order notes. We’ll review the additional editing required and agree a price before creating the second version.

Yes. You can upload an MP3, WAV or M4A audio file instead of a YouTube link, provided you have the rights or permission needed for us to use it in your video.

Yes. You can add short captions to individual photos and selected video clips, an opening title and an optional closing greeting. Use the caption fields for names, dates, locations, quotes or short messages you want visible in the film. Order notes are instructions for us, not text automatically added to the video.

You can start an order and save a draft while deciding. Before payment, choose your music and enter the required opening title, along with any optional text you want included. Music is required. If you need changes after payment, contact us; the included edit round and additional-work rules apply.

Yes, you can order a surprise video. You must have the rights and permission needed to share the materials for this service, and respect the privacy of everyone shown, including children. We won’t contact the recipient just to announce the surprise, but we may need to clarify permissions with you.

While preparing your upload, you can add or remove photos and check the updated total before paying. Once you have confirmed your final selection, contact us if it needs changing. Changes after production approval may affect the price and delivery date.

Yes. Save your order as a draft and return to finish uploading before you confirm the final selection and pay. Saved drafts are normally kept for 30 days after their last activity.

You can drag the photos into the right order on the upload screen before confirming your selection. Check the order carefully on the confirmation screen. If you notice a mistake after confirmation, contact us promptly; changes after production approval may require extra time or cost.

Your saved draft is kept for 30 days after its last activity. Please return and complete your order within that time. Drafts and their uploaded materials may be deleted after this period.

Yes. You can save your progress while preparing your order and come back later to continue.

The length depends on the number of photos, your selected video clips and the editing pace. As a reference, a video with 15 photos is around 1 minute 45 seconds, including an opening and a greeting slide. This is an approximate example, not a fixed duration. Uploaded video clips can make the finished video longer.

Yes. Your finished video will include the ReelAlbum logo and watermark.

You’ll receive an MP4 in Full HD: 1920 × 1080 for a horizontal video or 1080 × 1920 for a vertical video. The quality and sharpness of individual images also depend on the source material you provide.

We’ll send you a private Google Drive download link. The link is normally available for 30 days after delivery. Please download and save your own copy during that time.

Please email us before ordering so we can check availability for your deadline. We can’t promise delivery sooner than our urgent option unless we’ve agreed it with you in advance. Any different price or schedule will be confirmed first.

We create your video using the selections and instructions in your order and send you the finished version. There is no separate preview-approval round. One edit round covering the changes listed below is included; please send all your requested changes together within three business days after delivery.

One edit round is included. Send one combined list within three business days after delivery. It can include:

• Changing the opening clip and its matching greeting-slide background together.
• Changing the opening title.
• Changing captions.
• Changing the greeting text.
• Changing the music on the existing video sequence. Rebuilding or extending the film to fit a different song is additional work.

Other requested changes are outside the included round. These include adding, removing, replacing or reordering photos or video clips; changing selected video timings or the video format; and changing or regenerating AI animation. We’ll review your request and tell you any additional price before doing the work.

We correct our own mistakes and clear AI defects free of charge. These corrections are separate from requests for different creative choices.

If something looks wrong, tell us which photo or clip is affected. We’ll fix mistakes on our side, such as using the wrong photo order, and clear AI defects, such as a face becoming unrecognizable, free of charge.

If you want a different creative choice, such as someone waving instead of smiling, this is additional work. We’ll review your request and agree the price before making the change.

Contact us as soon as possible if you need to change a paid order. One edit round includes changes to the opening and matching greeting background, title, captions, greeting text and music, as explained above. Other changes may require additional work, time and payment. We’ll review the request and agree any extra charge before proceeding.

Please send us your requests together within three business days after delivery to receive the changes covered by your included edit round at no extra cost. Requests for these changes after that period will carry an additional charge.

Changes outside the included edit round carry an additional charge regardless of when you request them. We’ll review your request and agree on the price with you before making any paid changes.

Mistakes on our side or clear AI defects will be corrected free of charge, separately from the included edit round and its three-business-day window.